Acceptable Use Policy

1. Purpose

This Acceptable Use Policy describes activities that are not permitted on the Logistiq Services. It is part of our Terms of Service. We may update it as needed to protect our customers and the platform.

2. Prohibited shipments

You may not use the Services to ship:

Items prohibited by law in the origin, transit or destination jurisdiction.
Hazardous materials, except where expressly permitted by law and applicable carrier rules and properly declared.
Counterfeit goods or items that infringe intellectual property rights.
Weapons, controlled substances or other restricted items in violation of applicable law.

3. Prohibited conduct

You may not:

Misrepresent parcel weight, dimensions, contents or value to obtain lower rates.
Use the Services for fraud, money laundering or other illegal activity.
Send spam or unsolicited communications through delivery notifications.
Probe, scan or test the vulnerability of the Services without written permission.
Interfere with or disrupt the integrity or performance of the Services.
Access the Services through automated means beyond the documented API and its rate limits.
Reverse engineer, sublicense or redistribute the Services except as expressly permitted.
Upload content that is unlawful, harassing, defamatory or that infringes the rights of others.

4. Revenue Autopilot

You may only connect storefronts that you own or are authorized to manage. You must comply with applicable privacy and marketing laws when using tracked links and attribution.

5. AI features

You may not use Logistiq Copilot to generate unlawful content, to attempt to extract other customers’ data or to circumvent security controls.

6. Enforcement

We may investigate suspected violations and may remove content, suspend or terminate accounts, or cooperate with authorities where appropriate. Where practical, we will notify you and give you an opportunity to remedy the issue.

7. Reporting

To report a violation, contact legal@logistiq.app. To report a security vulnerability, contact security@logistiq.app.