Terms of Service

1. Agreement to these Terms

These Terms of Service (the “Terms”) form a binding agreement between you and Logistiq (“Logistiq,” “we,” “us” or “our”). By creating an account, accessing or using the Logistiq platform, websites, APIs, applications or related services (together, the “Services”), you agree to these Terms.

If you use the Services on behalf of an organization, you represent that you have authority to bind that organization, and “you” refers to that organization. If you do not agree to these Terms, do not use the Services.

2. The Services

Logistiq provides a logistics intelligence platform that includes rate comparison, shipment and label creation, tracking and exception monitoring, address validation, an AI logistics copilot, revenue attribution and reconciliation tools, and related features. We may update, improve or modify the Services from time to time.

Certain features may be offered in beta or preview. Beta features are provided as-is, may change without notice and may be subject to additional terms.

3. Accounts and security

You must provide accurate information when creating an account and keep it up to date. You are responsible for safeguarding your credentials and for all activity that occurs under your account.

You must notify us promptly at security@logistiq.app if you suspect any unauthorized access to your account. We may suspend accounts that we reasonably believe are compromised.

4. Plans, fees and billing

Some Services are offered free of charge and others require payment. Fees, included usage and limits for each plan are described on our Pricing page or in your order form. Usage beyond included amounts may be billed at the rates shown for your plan.

Subscriptions are charged in advance and renew every 30 days until canceled; one-time plans are charged in advance for a 30-day term and do not renew. Usage and postage are invoiced every 30 days, and performance-based pricing settles on a shorter cycle. You authorize us and our payment processors to charge your selected payment method for all amounts due. Unless otherwise stated, fees are non-refundable except where required by law.

Postage for the services you select is billed as part of your shipment costs. Carrier adjustments, such as corrections for weight or dimensions, may be billed after a shipment is created.

• Invoices are payable upon receipt unless your order form states otherwise.
• Late or failed payments may result in suspension of paid features.
• You are responsible for applicable taxes, other than taxes on our income.

5. Acceptable use

You agree to use the Services only in compliance with applicable law and our Acceptable Use Policy, which is incorporated into these Terms by reference. You may not ship prohibited or hazardous items except as permitted by law and carrier rules.

6. Your content and data

You retain all rights in the data, content and materials you submit to the Services (“Customer Data”). You grant Logistiq a limited license to host, process, transmit and display Customer Data solely to provide, maintain, secure and improve the Services for you, and as described in our Privacy Policy and Data Processing Addendum.

You are responsible for ensuring you have the necessary rights and consents to provide Customer Data, including personal information of your customers and recipients.

7. AI features

Logistiq Copilot and other AI-assisted features generate suggestions and answers based on your data and context. Outputs may not always be accurate or complete, and you are responsible for reviewing outputs before relying on them. Actions proposed by AI features are only applied with your approval or within policies you configure.

We do not use your Customer Data to train generalized models made available to other customers.

8. Intellectual property

The Services, including all software, designs, text, graphics and trademarks, are owned by Logistiq or its licensors and are protected by intellectual property laws. Except for the limited rights expressly granted in these Terms, no rights are transferred to you.

If you provide feedback, you grant us the right to use it without restriction or obligation to you.

9. Third-party services

The Services may interoperate with third-party services, such as carriers, storefronts and other platforms. Your use of third-party services is governed by their terms, and Logistiq is not responsible for third-party services, including carrier performance, delivery times, loss or damage in transit.

10. Confidentiality

Each party agrees to protect the other’s confidential information with at least reasonable care and to use it only as needed to perform under these Terms.

11. Warranties and disclaimers

We will provide the Services in a professional manner consistent with industry standards. Except as expressly stated, the Services are provided “as is” and “as available,” and we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. Delivery estimates are predictions and are not guarantees.

12. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenues or data. Each party’s aggregate liability arising out of these Terms will not exceed the amounts paid or payable by you to Logistiq for the Services in the twelve months preceding the event giving rise to the claim. These limits do not apply to your payment obligations or to liability that cannot be limited by law.

13. Indemnification

You will defend and indemnify Logistiq against third-party claims arising from your Customer Data, the items you ship or your violation of these Terms or applicable law.

14. Term and termination

These Terms remain in effect while you use the Services. You may stop using the Services at any time. We may suspend or terminate access if you materially breach these Terms or if required by law. Upon termination, you may export your Customer Data for thirty days, after which we may delete it in accordance with our retention practices.

15. Changes to these Terms

We may update these Terms from time to time. If changes are material, we will provide reasonable notice, such as by email or in-product notification. Continued use of the Services after changes take effect constitutes acceptance.

16. General

These Terms, together with any order form and the policies referenced here, are the entire agreement between the parties regarding the Services. If any provision is unenforceable, the remainder will remain in effect. Neither party may assign these Terms without the other’s consent, except in connection with a merger or acquisition.

Questions about these Terms can be sent to legal@logistiq.app.