Know before they ask.
Logistiq watches every parcel around the clock, predicts delays before they happen and keeps customers informed with beautiful, branded delivery updates.
- Label createdMon 9:02 AM · Fulfillment center
- Picked upMon 4:15 PM · Origin hub
- In transitTue 6:40 AM · Regional sort
- Out for deliveryPredicted Wed by 2:00 PM
- DeliveredCustomer notified automatically
Most teams find out about delays from angry emails.
Tracking pages tell you where a parcel was, not where it is going wrong. By the time a delay is visible, your customer has already lost trust.
- Exceptions buried across carrier portals
- Support teams swamped by status questions
- Generic notifications that do not feel like your brand
- No early warning on weather, capacity or routing issues
Zero-surprise delivery.
Our north star is simple: no customer should ever learn about a problem before you do. Logistiq turns tracking from a lookup into a radar that protects every promise you make.
A radar for every parcel in motion
Exception radar
Delays, stalls and address issues flagged early, ranked by customer impact.
Proactive rerouting
Recommended actions to protect delivery dates when something goes sideways.
Branded updates
Delivery notifications in your voice, colors and style.
Unified timeline
One clean history for every parcel, no matter the carrier.
Predicted delivery
Realistic delivery windows that update as parcels move.
Performance insights
On-time rates by carrier, lane and service to inform future choices.
Peace of mind, on autopilot
Ship as usual
Every label you create is tracked automatically, no extra steps.
Get the heads-up
When something looks risky, you hear about it first with a suggested fix.
Delight customers
Customers receive proactive, on-brand updates that build trust.
Every exception, already triaged
Instead of a wall of tracking numbers, you get a short list of what matters right now — and exactly what to do about it.
- Prioritized by customer impact and order value
- Suggested next step on every exception
- Customer messaging handled automatically
- Full history for support in one click
- Label createdMon 9:02 AM · Fulfillment center
- Picked upMon 4:15 PM · Origin hub
- In transitTue 6:40 AM · Regional sort
- Out for deliveryPredicted Wed by 2:00 PM
- DeliveredCustomer notified automatically
Who sleeps better with Logistiq
Support leaders
Fewer status tickets and faster answers when customers do reach out.
Operations teams
A daily short list of what needs attention, not a firehose.
Brand marketers
Post-purchase moments that feel premium and on-brand.
Finance
Clear visibility on claims, delays and performance by carrier.
Loved by operators who move fast
“Our “where is my order” tickets fell sharply within a month. Customers hear from us before they think to ask.”
“The exception radar is the first thing I open every morning. It is usually empty, which is the whole point.”
Personas are illustrative composites of the teams Logistiq is built for.
Questions, answered
Do I need to add tracking numbers manually?
No. Every shipment created in Logistiq is tracked automatically. You can also bring in shipments created elsewhere.
How early are delays detected?
Logistiq watches for warning signs continuously and often flags risk well before a carrier status changes.
Can delivery updates match my brand?
Yes. Customize notifications with your logo, colors and voice.
Does it work across carriers?
Yes. You get one consistent timeline and one exception queue regardless of carrier.
Is proactive rerouting included?
Exception radar is included on every plan, and proactive rerouting is available from the Growth plan upward.
Turn tracking into a superpower.
Start free and see every parcel, every risk and every save in one place.