Trust Center · Logistiq

Our approach

Trust is the foundation of everything we build. Your shipments, customers and revenue data are among your most sensitive information, and we treat them that way. This Trust Center summarizes our security, privacy and reliability practices.

Security

Highlights of our security program:

Encryption of data in transit and at rest using modern protocols.
Single sign-on through Ventureship SSO, plus SCIM provisioning on Enterprise.
Role-based access control with least-privilege defaults.
Audit trails for important actions across your workspace.
Continuous monitoring and alerting for unusual activity.
Secure development practices, including code review and dependency monitoring.
Regular access reviews for Logistiq personnel.

Privacy

We collect only what we need to provide the Services, never sell personal information and do not use your data to train generalized models for other customers. Our Privacy Policy and Data Processing Addendum describe our commitments in detail.

Reliability

We design for high availability with redundancy, continuous monitoring and incident response procedures. Real-time availability is published on our status page, and our SLA describes our uptime commitments for Scale and Enterprise customers.

Data residency and retention

Enterprise customers can select regional data residency options. Customers may export their data at any time and request deletion, subject to legal retention requirements.

Responsible disclosure

We value the security research community. If you believe you have found a vulnerability, please email security@logistiq.app with details. We ask that you give us reasonable time to address the issue before public disclosure, and we will not pursue action against good-faith research that follows these guidelines.

Documentation for reviews

Security questionnaires, our Data Processing Addendum and additional security documentation are available to customers and prospects on request. Contact your account team or legal@logistiq.app.