How can we help today?
Find answers in seconds, ask Copilot inside the product or reach a real human who knows logistics. Support at Logistiq is fast, friendly and expert.
Support should solve problems, not log them.
When a shipment is stuck or a label will not print, you need an answer now — not a ticket number. We built our support around speed and expertise.
- Long queues for simple questions
- Agents reading from scripts
- Being bounced between departments
Help before you need it.
The best support ticket is the one you never have to file. Between proactive alerts, Copilot and clear docs, we aim to resolve most questions before they become problems.
Browse by topic
Account and team
Invites, roles, SSO and workspace settings.
Labels and shipments
Printing, voiding, batches and presets.
Tracking
Delivery updates, exceptions and claims.
Billing and invoices
Plans, invoices, payment methods and receipts.
Revenue Autopilot
Storefront connections, links and reconciliation.
API and integrations
Keys, webhooks and connected platforms.
Three ways to get unstuck
Ask Copilot
Get instant answers inside the product, any time.
Search articles
Step-by-step help for every feature.
Talk to us
Reach our support specialists by message or email.
Instant answers, right where you are
Copilot can explain any feature, look up a specific shipment and walk you through fixes — then hand off to a human specialist with full context when needed.
- Looks up specific orders and shipments
- Explains settings in plain language
- Escalates with context, so you never repeat yourself
Support by plan
Launch
Help articles, community and email support.
Growth
Priority email and in-app messaging.
Scale
A dedicated success engineer.
Enterprise
24/7 white-glove support and executive reviews.
Loved by operators who move fast
“I messaged support during our busiest morning and had a fix in minutes from someone who clearly knew shipping.”
“Copilot answers most of my questions before I even think about contacting support.”
Personas are illustrative composites of the teams Logistiq is built for.
Questions, answered
How do I contact support?
Use the contact page and choose Support, or message us from inside the product.
What are your support hours?
Email support is available every day. Enterprise customers have 24/7 coverage.
How do I void a label?
Open the shipment, choose Void label and confirm. Eligible postage is credited to your account.
How do I change my plan?
Visit billing settings in your workspace to upgrade or change plans at any time.
Where can I check system status?
Visit our status page for real-time availability of every system.
Still need a hand?
Our team is ready to help — or start free and explore at your own pace.